done5 Terms and Conditions – Platform Rules for Pakistan Players

01 General Terms

done5 is an online gaming and sports betting platform operated for players in Pakistan. All services offered through the done5 website and mobile application — including casino games, sports betting, bingo, promotions and deposits — are subject to these Terms and Conditions.

These Terms apply to all users of the done5 platform regardless of the device used to access it, whether via a desktop browser, mobile browser or the dedicated done5 app. By accessing any part of the platform, you acknowledge that you have read these Terms, that you understand them, and that you agree to be legally bound by them.

done5 reserves the right to amend, update or replace these Terms at any time. Updated terms will be published on this page with a revised date. Continued use of the platform following any update constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically to stay informed of any changes.

In the event of any conflict between these Terms and any specific terms attached to a particular promotion, game or feature, the specific terms will take precedence for that promotion, game or feature only. All other provisions of these Terms continue to apply in full.

02 Eligibility & Registration

To register and use done5, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration. done5 is strictly an adults-only platform and does not permit access to persons under the age of 18 under any circumstances.
• You must be registering and using the platform as an individual for personal, non-commercial entertainment purposes only.
• You must provide accurate, truthful and complete information during the registration process. This includes your full legal name, date of birth, valid contact details and any other information requested.
• You must not already hold an active or previously suspended account on done5. Each individual is permitted to hold only one account.
• You must not be acting on behalf of another person or entity when registering or placing bets.

done5 does not knowingly accept registrations from individuals who do not meet these eligibility criteria. If done5 discovers that an account was created by an ineligible person, the account will be closed and any balance may be forfeited after review.

03 Account Management

Your done5 account is personal to you. You are solely responsible for all activity that takes place under your account credentials. The following rules apply to all done5 accounts:

• You must keep your login credentials — username and password — confidential at all times. done5 will never ask you for your password via email, live chat or any other channel.
• You must notify done5 immediately if you suspect that your account has been accessed by an unauthorised person.
• You must not transfer, sell or share your account with any other person. Account sharing is grounds for immediate suspension.
• You must keep your registered contact information current and accurate. done5 sends important notifications regarding deposits, withdrawals, promotions and account updates to your registered contact details.
• You are responsible for all bets, deposits and activity placed through your account, including any activity that occurs as a result of you sharing your credentials or failing to keep them secure.

done5 accounts operate in PKR. All deposits, withdrawals, bonus credits and bet placements are denominated in Pakistani Rupees. No currency conversion is applied, and done5 does not charge currency conversion fees.

04 Deposits & Withdrawals

done5 supports deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. All transactions are processed in PKR. Minimum and maximum deposit and withdrawal amounts are published on the Deposit page and may be updated from time to time.

Deposits: Deposits are generally credited to your done5 account promptly following successful confirmation from your payment provider. done5 is not responsible for delays caused by your payment provider or mobile wallet operator. If a deposit does not appear in your account within a reasonable period, contact done5 support with your transaction reference.

Withdrawals: To request a withdrawal, your account must be fully verified. Withdrawals are processed to the same payment method used for your most recent deposit where technically possible. done5 reserves the right to request additional identity verification before processing any withdrawal.

• Withdrawal requests submitted while a bonus is active may be subject to the wagering requirements attached to that bonus before the withdrawal is released.
• done5 does not accept deposits from third parties. The payment method used must belong to the account holder.
• Deposits made in error — for example, to the wrong account — should be reported to support immediately. done5 will investigate but cannot guarantee recovery of funds transferred through third-party systems.

05 Bonuses & Promotions

done5 offers welcome bonuses, reload bonuses, free spins and other promotional offers to eligible players. All bonuses are subject to these general terms as well as any specific terms published alongside each individual promotion on the Promotions page.

• Bonuses are available to eligible players only. done5 reserves the right to determine eligibility for any promotion at its sole discretion.
• Bonus funds are credited separately from real money funds. Wagering requirements must be met using bonus funds before any winnings derived from bonus play can be withdrawn as real money.
• Wagering requirements, eligible games, time limits and minimum deposit thresholds are specified in each promotion's individual terms. Where a promotion page does not specify, the default wagering requirement is stated at the time of bonus activation.
• Free spins winnings are credited as bonus funds and are subject to wagering requirements unless stated otherwise.
• done5 does not permit bonus abuse. This includes — but is not limited to — opening multiple accounts to claim bonuses more than once, using betting patterns designed to exploit bonus conditions, or colluding with other players to systematically clear wagering requirements with low risk.
• done5 reserves the right to withdraw a bonus, void any associated winnings and close an account if bonus abuse is identified.

06 Games & Betting

done5 offers slots, live casino, table games, crash games, bingo and sports betting across cricket, football, esports and other markets. All games and betting markets on done5 operate under the following rules:

• Game outcomes and bet results are final once confirmed by the system. done5 does not reverse or amend confirmed results except in the case of a demonstrable system error.
• In the event of a system error or technical fault that results in an incorrect game result or bet settlement, done5 reserves the right to void the affected bet or game round and refund the staked amount to the player's account.
• Bets placed on sports events that are subsequently postponed, abandoned or cancelled will be voided and the stake returned, unless done5's specific sport betting rules state otherwise for that market.
• In-play betting markets may be suspended at any time during a live event. Any bets accepted before a suspension are valid. Bets submitted during a suspension will not be accepted.
• done5 sets minimum and maximum bet and stake limits across all games and betting markets. These limits are displayed within each game or market and may be adjusted at any time.
• Cricket betting on done5 covers PSL, T20 internationals, Test matches and bilateral series. Market availability varies by match and competition. Pre-match markets typically close at the scheduled start time of the event.
• Esports betting markets operate under the same general rules as sports betting markets. Results are confirmed based on official match results published by the relevant tournament organiser.

done5 games are provided by third-party game studios including but not limited to Pragmatic Play, Evolution Gaming, Spribe, NetEnt and Play'n GO. The rules of individual games are governed by the game studio's own rules, which are accessible within each game interface. done5 is not responsible for errors or malfunctions within third-party game software beyond the extent of its obligations under these Terms.

07 Player Conduct

All players using done5 are expected to behave in a fair, honest and respectful manner. The following conduct is strictly prohibited and may result in immediate account suspension or permanent closure:

• Using automated software, bots, scripts or any artificial means to interact with the done5 platform, place bets or manipulate game outcomes.
• Attempting to exploit bugs, glitches or errors in the platform, game software or payment systems for financial gain.
• Engaging in any form of collusion with other players to gain an unfair advantage in poker, bingo, live casino games or any other multi-player format.
• Using fraudulent payment methods, stolen cards, or initiating chargebacks after making deposits.
• Providing false identity documents or false information during registration or verification.
• Harassing, threatening or abusing done5 staff or other players through any communication channel.
• Attempting to access another player's account or done5's internal systems without authorisation.

done5 actively monitors accounts for patterns consistent with the above conduct. Where such patterns are identified, done5 may suspend the account, void associated winnings and refer the matter for further investigation. Funds held in accounts suspended for conduct violations may be withheld pending the outcome of the investigation.

08 Responsible Gaming

done5 is committed to promoting responsible gaming. Gaming should be an enjoyable form of entertainment — not a source of stress, financial difficulty or personal harm. The following tools and principles apply to all done5 players:

• Deposit Limits: You can set daily, weekly or monthly deposit limits on your done5 account. Once set, limits take effect immediately and cannot be increased for a cooling-off period. Reductions take effect immediately.
• Session Reminders: done5 can send you session time reminders to help you stay aware of how long you have been playing during a single session.
• Cooling-Off Period: If you need a short break from gaming, you can request a cooling-off period of between 24 hours and 6 weeks. During a cooling-off period your account is suspended and you cannot deposit, place bets or access games.
• Self-Exclusion: If you believe you need a longer break, you can request a self-exclusion from done5 support. Self-exclusion periods are a minimum of 6 months and can be set for longer. During self-exclusion you will not receive promotional communications from done5.
• Reality Check: done5 displays information about the duration of your current session to help you make informed decisions about continuing to play.

done5 is strictly for adults aged 18 and over. If you are aware of a minor attempting to access done5, please notify done5 support immediately. done5 will take all reasonable steps to prevent access by underage users.

09 Privacy & Data

done5 collects and processes personal data in accordance with its Privacy Policy, which is published separately and forms part of the agreement between you and done5. By registering on done5, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected during registration and use of the done5 platform includes, but is not limited to, your name, date of birth, contact details, payment information and usage activity. This data is used to operate your account, process transactions, verify your identity, deliver promotions and comply with applicable obligations.

• done5 does not sell personal data to third parties for marketing purposes.
• done5 may share data with payment processors — including JazzCash, Easypaisa and Raast — as necessary to process transactions.
• done5 may share data with game studios and technical service providers as necessary to deliver platform services.
• You have the right to request access to the personal data held about you by contacting done5 support.

For full details of how done5 handles your personal data, please review the Privacy Policy.

10 Account Suspension & Closure

done5 reserves the right to suspend, restrict or permanently close any account at its discretion. Grounds on which an account may be suspended or closed include:

• Provision of false, inaccurate or incomplete registration information.
• Failure to pass identity verification or age verification checks.
• Evidence of multiple accounts held by the same individual.
• Evidence of fraudulent activity, use of stolen payment methods or chargeback requests.
• Bonus abuse or systematic exploitation of promotional offers.
• Use of automated software or bots on the platform.
• Any conduct listed in Section 7 of these Terms.
• At your own request — you may contact done5 support at any time to close your account voluntarily.

Where an account is suspended pending investigation, any funds held in the account will remain on hold until the investigation is concluded. If the investigation confirms a breach of these Terms, done5 may forfeit some or all of the account balance. If the investigation finds no breach, the account will be reinstated or the balance returned as appropriate.

Where you choose to close your account voluntarily and hold no outstanding wagering requirement obligations, any verified real money balance will be returned to you via your registered payment method.

11 Limitation of Liability

done5 operates the platform on an "as available" basis and does not guarantee uninterrupted or error-free access at all times. Scheduled maintenance, technical issues or third-party service outages may occasionally affect platform availability. done5 will endeavour to minimise disruption and communicate planned maintenance in advance where possible.

• done5 is not liable for any losses arising from platform unavailability, technical faults in game software provided by third-party studios, or delays in payment processing caused by payment providers.
• done5 is not liable for losses arising from a player's failure to keep account credentials secure.
• done5 is not responsible for any tax obligations that may arise from gaming winnings in your jurisdiction. Players are solely responsible for determining and meeting any applicable tax obligations.
• done5's liability to you in respect of any single event or series of related events shall not exceed the total amount deposited by you in the 30 days prior to the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law. These Terms do not affect any statutory rights you may have as a consumer.

12 Changes to These Terms

done5 may update these Terms and Conditions from time to time. Changes may be made to reflect updates to platform features, adjustments to promotional structures, changes in operational procedures, or any other reason at done5's discretion.

When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Where changes are significant, done5 will attempt to notify registered players via their registered contact details. However, it remains your responsibility to review these Terms periodically.

Your continued use of the done5 platform following the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with any changes to these Terms, you should cease using the done5 platform and contact support to close your account.