🛡️ Play Smart, Stay in Control

Responsible Gaming – Play Safe at done5

Gaming on done5 is meant to be a fun way to spend time — whether you are following a PSL match, spinning a slot, or joining a live bingo session. This page covers everything you need to keep it that way: practical tools, honest self-checks, and clear guidance on how to manage your gaming activity in Pakistan.

Understanding the Basics

What Does Responsible Gaming Actually Mean?

Responsible gaming is simply about staying in control. It does not mean you cannot enjoy the done5 platform — it means you enjoy it on your own terms, with your budget and your time managed by you, not the other way around.

In Pakistan, many people enjoy sports betting on Cricket and PSL matches, or casino games, as a casual pastime — the same way you might watch a match with friends. The problem starts when gaming stops being entertainment and starts affecting daily routine, relationships or finances. The good news is that this rarely happens overnight, and there are clear signs to watch for before things get to that point.

done5 is committed to making responsible gaming easy — not just a page you scroll past. The tools described on this page are real, accessible features built into the done5 platform. Use them freely; they are there for your benefit, not to limit your fun.

Golden Rule: Always decide on your budget and time limit before you start a session — not during it. Decisions made mid-session, especially after a loss, are rarely your best ones. Set your limits in advance and stick to them.

Healthy Gaming Habits
1
Set a PKR Budget Before Playing

Decide exactly how much PKR you are comfortable spending before you open the app or website. Treat it like a cinema ticket — once spent, the session is over.

2
Decide on a Time Limit

Set a timer on your phone before you start. It is easy to lose track of time in a live bingo or casino session. A simple alarm keeps you honest.

3
Never Chase Losses

If you hit your budget limit and you are down, stop. Chasing losses with extra deposits almost always makes things worse. Walk away and come back another day.

4
Do Not Play Under Pressure

Gaming when you are stressed, tired or emotionally low leads to poor decisions. If you have had a rough day, give gaming a miss and relax another way.

5
Keep Gaming Separate from Bills

Your gaming budget should be money you can genuinely afford to lose — never funds set aside for rent, groceries, school fees or essential household expenses.

Platform Tools

done5 Responsible Gaming Tools

Built-in features to help you stay in control — available on your account at any time

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Deposit Limits

Set a daily, weekly or monthly PKR deposit limit on your done5 account. Once a limit is set, it takes effect immediately and cannot be increased without a cooling-off period. Reductions apply straight away. This is the simplest and most effective way to keep your spending predictable.

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Session Time Reminders

Enable session reminders on your done5 account and receive a notification when you have been playing for a set amount of time. You decide the interval — 30 minutes, an hour, or longer. When the reminder appears, take a moment to check in with yourself before continuing.

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Cooling-Off Period

Need a short break? Request a cooling-off period of between 24 hours and 6 weeks. During this time your done5 account is suspended — you cannot deposit, access games or place bets. The break starts immediately when you request it and cannot be cancelled early.

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Self-Exclusion

If you feel you need a longer break from gaming, self-exclusion is the right step. You can exclude yourself from done5 for a minimum of 6 months, with longer options available. During self-exclusion you will not receive promotional emails or bonus offers from done5.

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Reality Check Display

done5 displays information about your current session — including how long you have been playing and your session profit or loss — so you can make an informed decision about whether to continue. This reality check is visible during live gaming sessions.

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Account Activity History

Every deposit, withdrawal, game session and bonus claim is logged in your done5 account history. Review your activity regularly to see how much you are spending and whether it matches the budget you set for yourself at the start of the month.

How to access these tools: All responsible gaming tools are available through your done5 account settings. If you cannot find a specific tool or need help setting up a limit or exclusion, contact done5 support directly — we are available around the clock and will assist you without judgement.

Budget Planning

Setting a Gaming Budget That Works

A gaming budget is not a restriction — it is what keeps gaming enjoyable. Without one, a bad run can quickly turn from annoying to genuinely stressful. With one, even a losing session stays within a number you were already comfortable with.

The table below gives a rough idea of how to think about different budget levels in PKR. These are illustrative examples — your own budget should be based on your personal income, household expenses and what is genuinely disposable for leisure. There is no right or wrong number as long as it is affordable.

Budget Level Monthly PKR Range Suggested Approach
Casual Up to PKR 2,000 Weekend sessions only, low-stakes slots or bingo
Regular PKR 2,000 – 7,000 2–3 sessions per week, set daily deposit limit
Engaged PKR 7,000 – 15,000 Session reminders on, review account history weekly
Review Needed Above PKR 15,000 Consider whether this fits your income; use deposit limit

Quick Self-Check

If you answer yes to two or more of these questions, it may be worth using one of the done5 responsible gaming tools or taking a short break.

1

Have you spent more on gaming this month than you originally planned to?

2

Have you deposited extra funds to try to win back money you already lost?

3

Do you find yourself thinking about gaming when you are supposed to be focused on work, studies or family?

4

Have you hidden gaming activity or spending from a family member or close friend?

5

Have you used money meant for household expenses, bills or groceries to fund gaming sessions?

6

Do you feel restless, irritable or low when you are not able to access the done5 platform?

If your answers concern you, contact done5 support to activate a cooling-off period or self-exclusion. There is no penalty and no judgement — it is simply a tool available to you.

Know the Signs

Warning Signs of Problem Gaming

Catching these early makes a big difference — for you and for people around you

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Spending More Than Intended

You sit down with a PKR 500 budget and end up depositing PKR 3,000. If this happens regularly, a deposit limit will help you stick to what you actually decided before you started.

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Chasing Losses Repeatedly

Making another deposit specifically to recover what you just lost is one of the clearest warning signs. Losses are a normal part of gaming — they are not debts to be recovered.

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Losing Track of Time

If sessions regularly run much longer than you planned — missing meals, sleep or commitments — turn on session time reminders in your done5 account settings.

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Hiding Activity from Family

Feeling the need to keep your gaming activity or spending secret from family members at home is a sign worth taking seriously. Transparency with family keeps things healthy.

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Gaming to Escape Stress

Using gaming as a way to avoid dealing with problems — financial pressure, work stress, relationship issues — tends to make those underlying problems worse over time, not better.

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Borrowing to Fund Gaming

If you find yourself borrowing money from friends or family, or dipping into savings or bill money to fund gaming, this is a serious sign that a break or self-exclusion is the right call.

If any of these signs are familiar: You do not need to be in a crisis to use the done5 self-exclusion or cooling-off tools. Catching a pattern early is far easier to manage than waiting until things escalate. Contact done5 support today — or simply activate a break directly through your account settings.

Age Verification

Under-18 Protection

done5 is strictly for adults. You must be 18 years of age or older to register, deposit or play on the platform. This is not a formality — done5 enforces minimum age verification for all accounts, and any account found to belong to someone under 18 will be immediately closed.

If you share a device at home with younger family members — younger siblings, children or other minors — it is your responsibility to make sure they cannot access your done5 account. Here are some practical steps:

  • Use a strong, unique password that younger household members do not know.
  • Enable the screen lock on your mobile phone so the done5 app cannot be accessed without your PIN, fingerprint or face ID.
  • Log out of your done5 account whenever you finish a session on a shared device.
  • Do not save your login details in a browser on a shared or family computer.
  • Consider using parental control software on shared devices if younger children regularly use the same phone or tablet.

If you suspect a minor has registered on done5, contact done5 support immediately. The account will be investigated and suspended without delay.

How We Help

done5's Commitments to You

Responsible gaming is not just something done5 asks of its players — it is a two-way commitment. Here is what done5 does on its end to support a safe gaming environment for all Pakistan players.

Age Verification at Registration

done5 collects date of birth during sign-up and may request identity documentation to confirm that players are aged 18 or over before allowing deposits or gameplay.

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No Targeting of Vulnerable Players

Players who have set self-exclusion or cooling-off periods are immediately removed from done5 marketing lists and will not receive promotional bonus offers during their break.

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Honest Odds and Game Information

done5 does not hide the house edge or misrepresent return-to-player rates. All casino games display RTP information so players can make informed decisions about which games they play.

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Support Without Judgement

done5 support staff are trained to handle responsible gaming requests with sensitivity. Whether you want a deposit limit, a break, or just advice, you will always be treated with respect.

Common Questions

Responsible Gaming FAQ

Answers to the questions done5 players ask most often about responsible gaming

Log in to your done5 account and navigate to the Responsible Gaming section in your account settings. From there you can set a daily, weekly or monthly PKR deposit limit. The limit applies immediately once saved. If you want to reduce your limit, the change takes effect right away. If you want to increase a limit, a cooling-off period applies before the increase takes effect.

A cooling-off period is a short break — between 24 hours and 6 weeks — during which your account is suspended. It is suitable if you feel you need a brief pause to reset your habits. Self-exclusion is a longer-term measure — a minimum of 6 months — for players who feel they need a more serious break from gaming. Both tools suspend your account immediately when activated. Neither can be cancelled before the chosen period ends.

Yes. If you have a positive balance in your done5 account when a cooling-off or self-exclusion period begins, you can still request a withdrawal of that balance to your JazzCash, Easypaisa, Raast or bank account. Contact done5 support to process a withdrawal during a suspension period and they will handle it for you.

Setting a deposit limit does not affect your eligibility for promotions — you can still claim available bonuses within the limits you have set. If you activate a cooling-off or self-exclusion period, you will be removed from marketing communications during that time and will not receive promotional offers. Once your break period ends and your account is reinstated, normal promotional eligibility resumes.

If you are concerned about a family member's gaming behaviour, the most helpful thing you can do is speak to them calmly and directly, without blame or shame. Encourage them to review the self-check questions on this page and to use the cooling-off or self-exclusion tools on done5 if they feel it would help. If the situation is more serious, suggest they speak to a trusted community resource, healthcare professional or counsellor. You can also contact done5 support directly if you have specific concerns about an account.

Yes, absolutely. done5 is strictly for players who are 18 years of age or older. Age verification is conducted during registration. Any account discovered to belong to someone under 18 will be immediately closed. If you share a device with younger family members, please log out after every session and use a strong account password they do not have access to.
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The done5 Responsible Gaming Pledge

done5 pledges to provide transparent tools that give every Pakistan player genuine control over their gaming activity. We will never pressure you to deposit more than you are comfortable with, never hide odds or game mechanics, and always support you if you need a break — no questions asked, no penalties applied. Gaming should add to your day, not take from it.

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Always Play Within Your Means

done5 is for entertainment only. You must be 18 or over to use this platform. Set a budget, use the tools available, and never bet money you cannot afford to lose. For full platform rules and account guidelines, see the Terms and Conditions and Privacy Policy.

Ready to Play Smart at done5?

Register today, set your personal limits from day one, and enjoy Cricket betting, PSL wagering, live casino and more — with full confidence that you are in control of every session.